How we work
How we build websites and internal tools, who owns what we build, how switching from your current provider works, how we support it after launch, and how pricing works.
How a build runs
The same six steps, whether we're building a website or an internal tool.
A call
You tell us what's going on, and we reply within 1 business day to arrange it.
A review of what you have now
Your site or systems, your hosting, and who has access.
A plan and a price
What we'll build, and what it costs.
We build it, in your own accounts
You can follow along the whole way, through a preview link, regular check-ins and written updates.
Launch
Nothing is switched over until the new version has been running and has been tested.
We look after it
On a monthly retainer, with a reply target for every level of urgency.
Websites
We build new websites, and we take over websites that someone else built.
A new website
We design and build it, then look after it once it's live: updates, backups, security checks and fixes.
The website you already have
We take it over, including WordPress sites. It stays on its current hosting with us looking after it, or moves to AWS if it needs to.
How switching works ›Moving off WordPress
We've moved businesses off WordPress onto custom web apps. Afterwards the site no longer depends on WordPress plugins to keep running.
Internal tools and web apps
We build internal tools, forms and reports in your own accounts, behind proper sign-in.
When your website has become an internal tool
The internal pages move into an app behind proper sign-in, so they're no longer publicly reachable.
Connected to the tools you use
QuickBooks, Google Workspace, Slack and Monday, plus custom APIs and AI integration.
What we've built
A project tracker connected to QuickBooks, a data platform a business runs on, and a field reporting platform.
See the work ›Who owns what we build
You own everything we build, and we never withhold your access.
We help you set up your own accounts and give our team the access it needs. We recommend keeping every asset in your accounts while we manage it, so you're free to move to another provider.
SelectROW
The platform runs on SelectROW's own infrastructure. We maintain it.
RTM Manufacturing
The project tracker runs in RTM's own AWS account, which we helped them set up. We maintain it.
Switching from your current provider
When we take over a website from another provider, the switch runs in 5 steps.
Get admin, hosting, domain and DNS access from your current provider.
Take a full backup before anything changes.
Audit plugins, themes and user accounts, and check which pages are publicly reachable that shouldn't be.
Fix the urgent items first.
Take over hosting and updates, either on your current hosting with us looking after it, or moved to AWS if it needs to move.
Nothing is switched over until its replacement has been running and has been tested.
Support after launch
When something needs attention, you log a ticket on the site and choose its urgency. You get a confirmation email straight away, and our team gets an alert at the same moment.
| Urgency | What counts | First reply from our team |
|---|---|---|
| Critical | The site or system is down, data is exposed, or orders or payments are failing | 1 hour, during business hours |
| High | Something important is broken, and there is a workaround | 4 business hours |
| Normal | Something is wrong but not blocking, or a change request | 1 business day |
| Low | Questions and small content changes | 2 business days |
Business hours
8am to 6pm, Monday to Friday, in your time zone. We serve clients in Australia and the US.
Outside business hours
A Critical ticket is picked up by our team in the other time zone.
What counts as a reply
A reply from a person on our team. The confirmation email you get straight away doesn't count.
Pricing
We don't publish prices. We work out pricing with you on a call.
Building it
Each build is priced per project, depending on the job. Some are a fixed price and some are billed on time. Either way, the price is agreed after the review, before we start building.
Looking after it
Ongoing support is a monthly retainer, and the response times above apply to every client. The retainer covers hosting and monitoring; updates, backups and security checks; fixes and small changes; and planning what's next.
Tell us what you need built or looked after
We'll reply within 1 business day to arrange a time. Ongoing support is a monthly retainer, and we work out pricing on the call.
Book a call